Terms & Conditions

Last Updated: May 4, 2020

Definition of Terms

Users – Care Providers, Customers (parents, individuals), Merchants, and any additional site visitors
Members – Care Providers or merchandisers who subscribe to Mina’s SaaS platform
Care Providers – including but not limited to: Lactation Consultants, Birth Doulas, Postpartum Doulas, Perinatal Doulas, Midwives, Birth Centers, Birth Hospitals, Obstetricians, Mental Health Therapists, Behavioral Health Therapists, Physical Therapists, Chiropractors, Acupuncturists, Nutritionists, Naturopathic Doctors, Massage Therapists, Yoga Teachers and Craniosacral Therapists
Customers – individuals or parents who book services from Care Providers or purchase products from Merchants

Mina Families, Inc. (Formerly Hello Mom LLC) Terms of Use

These Terms of Use (the “Terms” or “Agreement”) set forth the terms and conditions under which individuals residing in the United States may use the Mina Site and/or Mina products. Certain Mina Services may be subject to additional policies, rules and terms and conditions, which you may be required to agree to as a condition of using those Services (“Additional Terms”). In those cases, the applicable Additional Terms are available online in the service materials relating to those Services.

Mina is an American Company so we follow US Law. Our Services are directed towards users who live in the United States. By establishing an account, making a purchase, or using the Services, you consent to the collection, storage, processing, and transfer of your information in pursuant to US law.  We do not intentionally collect personal information from EU residents.  

Please read these and any applicable Additional Terms before using the Site or the Services. By using the Site or the Services, you hereby represent, warrant, understand, agree to and accept these Terms and any applicable Additional Terms in their entirety whether or not you register to have an account as a user of the Site or Services (“Registered Users”).

These Terms include the Mina Privacy Policy , which is incorporated herein. If you object to anything in these Terms, the Privacy Policy or any applicable Additional Terms, do not use Mina’s Site or Services.

Your California Privacy Rights

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosures of your personal information to third parties for their direct marketing purposes. To make such a request, please send an email to support@minafamilies.com.

This Agreement contains an Agreement to Arbitrate, which will, with limited exception, require you to submit claims you have against Mina to binding and final arbitration unless you opt-out of the Agreement to Arbitrate (see Section 13 “Agreement to Arbitrate”) no later than 30 days after the date you first use the Mina Site or Services. Unless you opt-out: (1) you will only be permitted to pursue claims against Mina on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding, and (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis.

These Terms are subject to change by Mina at any time. Changes or clarifications will take effect immediately upon posting of the updated Terms on our Site. You should periodically check www.minafamilies.com/terms-conditions for updates. Any use of the Site or the Services by you after the effective date of any changes will constitute your acceptance of such changes. These Terms supersede all prior versions of the Terms.

For purposes of these Terms, and except to the extent expressly excluded below, the “Site” shall mean www.minafamilies.com and any other websites, web pages, and mobile websites operated by Mina Families, Inc. (“Mina” or “we”) in the United States, and the “Services” shall mean any of the various services that Mina provides through the Site or any other channels, including without limitation, over the telephone, via video, or in-person.

1. Description of Services; Limitations; User/Customer Responsibilities

1.1. Our Services


Mina offers various Services to help its users and customers learn about, find, and connect with fertility through postpartum care and services. The Services we offer include, among others:

We enable individuals and families (“Customers”) seeking fertility through postpartum care services to find and connect with Care Providers. We enable individuals and entities who provide care services (“Care Providers”) to subscribe, post profiles, products and services on the Site, and connect with Customers.

We provide a directory of Care Providers such as Lactation Consultants, Birth Doulas, Postpartum Doulas, Perinatal Doulas, Midwives, Birth Centers, Birth Hospitals, Obstetricians, Mental Health Therapists, Behavioral Health Therapists, Physical Therapists, Chiropractors, Acupuncturists, Nutritionists, Naturopathic Doctors, Massage Therapists, Yoga Teachers and Craniosacral Therapists from which Customers may message or book for services. Our Services continue to grow and change. Please refer to our Site for further information about the Services we provide.

We provide search functionality on the Site to allow Customers and Care Providers to narrow the pool of Customers or Care Providers they are interested in meeting based on their values, needs, and preferences, and we provide a messaging platform that allows Customers and Care Providers to communicate without sharing contact information.

Mina requires transactions to be paid through Mina’s platform. Mina integrates Stripe, Inc., (“Stripe”), a third-party service that facilitates the payment of Care Providers by Customers via credit card or debit card. These payment processing services are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement“). By agreeing to these Terms, Care Providers that use the payment service also agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. Mina assumes no liability or responsibility for any payments you may make through this service, and all such payments are non-refundable. Care Providers who elect to receive payments from Customers through this service can also qualify for certain benefits under a program operated by Mina.

1.2. Limitations of our Services

We offer a variety of Services to help our Users and Customers find, connect with, and book services throughout fertility, pregnancy, birth, postpartum, adoption, and surrogacy.

Mina does not employ Care Providers nor does it screen or endorse the Care Providers listed on this site. Mina does not certify or verify the credentials, experience, certifications, or qualifications of Care Providers listed on this Site. Customers are advised to independently verify all credentials and conduct interviews with Care Providers before hiring them, including contacting certification organizations to verify that certifications are still current. Mina is not responsible or liable for any adverse or unexpected consequences of hiring a Care Provider.

We do not have control over the quality, timing, or legality of the services actually delivered by Care Providers, nor of the integrity, responsibility or actions of Customers or Care Providers and we neither refer or recommend Customers or Care Providers nor make any representations about the suitability, reliability, timeliness, or accuracy of the services provided by Care Providers or the integrity, responsibility or actions of Customers or Care Providers whether in public, private or offline interactions.

Through Mina’s multi-faceted search or concierge service we may provide Users or Customers with a custom list of potential individuals, organizations and/or birthplaces to consider based on the information the User or Customer provides us regarding their values, needs and preferences. In providing these services, we are not making a referral to, or endorsing, any individual, organization or birthplace nor are we providing any medical, diagnostic, treatment or clinical service or engaging in any conduct that requires a professional license.

Mina does not assume any responsibility for the accuracy or reliability of any information provided by Care Providers or Customers on or off this Site.

Mina is not responsible for the conduct, whether online or offline, of any Customer, Care Provider, or other user of the Site or Services. Moreover, Mina does not assume and expressly disclaims any liability that may result from the use of information provided on our Site. All users, including both Customers and Care Providers, hereby expressly agree not to hold Mina (or Mina’s founders, officers, directors, investors, shareholders, employees, subsidiaries, other affiliates, successors, assignees, agents, representatives, advertisers, marketing partners, licensors, independent contractors, recruiters, payors, corporate partners or resellers, or your employer, if you enrolled in Mina through an employer’s benefits program, hereinafter “Affiliates”) liable for the actions or inactions of any Customer, Care Provider or other third party or for any information, instruction, advice or services which originated through the Site, and, Mina and its Affiliates expressly disclaims any liability whatsoever for any damage, suits, claims, and/or controversies that have arisen or may arise, whether known or unknown therefrom.

1.3. User Responsibilities

Any screening of a Customer or Care Provider and their information by Mina is limited and should not be taken as complete, accurate, up-to-date or conclusive of the individual’s or entity’s suitability as a care provider. Users and customers are solely responsible for interviewing, performing background and/or reference checks on, verifying information provided, and selecting an appropriate Care Provider for themselves or their family.

2. Eligibility to Use the Site and Services

By requesting to use, registering to use and/or using the Site or the Services, you represent and warrant that you have the right, authority and capacity to enter into these Terms and you commit to abide by all of the terms and conditions hereof. You also represent and warrant that you meet the following eligibility criteria:

Our Services are available only to individuals who are eighteen (18) years of age or older. If you do not meet the above age requirements, do not use the Site or Services.

You must not be a competitor of Mina or using our Services for reasons that are in competition with Mina.

3. Rules for User Conduct and Use of Services

3.1. Posting and Content Restrictions

The following rules pertain to “Content”, defined as any communications, images, sounds, videos, and all the material, data, and information that you upload or transmit through the Site or Services, or that other Users, Customers, or Care Providers upload or transmit, including without limitation any content, messages, photos, audio files, videos, reviews or profiles that you publish or display (hereinafter, “post”). By posting any Content while using our Service, you agree, represent and warrant as follows:

You are responsible for providing accurate, current and complete information in connection with your registration for use of the Site and the Services.

You must register your account in your own name, even if you are seeking care for another individual or family member.

You are solely responsible for any Content that you post on the Site, or transmit to other users of the Site. You will not post on the Site, or transmit to other users, any defamatory, inaccurate, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, homophobic, transphobic, defamatory, racially offensive, or illegal material, or any material that infringes or violates another party’s rights (including, but not limited to, intellectual property rights, and rights of privacy and publicity), or advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse, or give the impression that any Content emanates from Mina where this is not the case. You will not provide inaccurate, misleading, defamatory or false information to Mina or to any other user of the Site, and all opinions stated as part of Content must be genuinely held. Without limiting the foregoing, you represent and warrant to us that you have the right and authority to post all information you post about yourself or others, including without limitation that you have authorization from a parent or guardian of any minor who is the subject of any Content you post to post such Content.

You understand and agree that Mina may, in its sole discretion, review, edit, and delete any Content that in the sole judgment of Mina violates these Terms or which Mina determines in its sole discretion might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of users of the Site or others.

You have the right, and hereby grant, to Mina, its Affiliates, licensees and successors, an irrevocable, perpetual, non-exclusive, fully paid-up, transferable, worldwide license to use, copy, perform, display, reproduce, adapt, modify and distribute your Content and to prepare derivative works of, or incorporate into other works, such Content, and to grant and authorize sublicenses of the foregoing. You further represent and warrant that public posting and use of your Content by Mina will not infringe or violate the rights of any third party.

Your use of the Services, including but not limited to the Content you post on the Site, must be in accordance with any and all applicable laws and regulations.

Any messages, comments, ideas, questions, suggestions, or other communications you send to us or share with us through any channel (including, without limitation, the Site, email, in-person, in writing, telephone, surveys, and our social media accounts) shall be and remain the exclusive property of Mina and we may use all such communications, all without notice to, consent from, or compensation to you.

You agree that Mina has no obligation to remove any reviews or other information posted on the Site about you or any other person or entity. You may not terminate your registration and re-register in order to prevent a review from being associated with your account. The author of a review can request removal of a review they have written.

Mina disclaims any liability whatsoever for any misstatements and/or misrepresentations made by any users of the Site. Users hereby represent, understand and agree to hold Mina harmless for any misstatements and/or misrepresentations made by or on behalf of them on this Site or in any other venue.

3.2. Prohibited Uses

By using the Site or Services of Mina, you agree that you will not under any circumstances:
- use the Site, Services, or any information contained therein in any way that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable and offensive;
- use the Site or Services for any fraudulent or unlawful purpose or for the promotion of illegal activities;
- harass, abuse or harm another person or group, or attempt to do so;
- use another user’s Mina account;
- provide false or inaccurate information when registering, using Services or communicating with other users;
- attempt to re-register with Mina if we have terminated your account for any reason or terminate your registration and re-register in order to prevent a review from being associated with your account;
- interfere or try to interfere with the proper functioning of Mina’s Services;
- publish or link to malicious content intended to damage or disrupt another user’s browser or computer.

Should Mina find that you violated the terms of this Section or any terms stated herein, Mina reserves the right, at its sole discretion, to immediately terminate your use of the Site and Services. By using the Site and/or Services, you agree that Mina may assess, and you will be obligated to pay, $1,000 per each day that you: (i) maintain user information (including but not limited to, names, addresses, phone numbers, or email addresses) (ii) maintain copyrighted material that you scraped (either directly or indirectly) from the Site, or (iii) otherwise mis-use or mis-appropriate Site Content, including but not limited to, use on a “mirrored”, competitive, or third party site. This obligation shall be in addition to any other rights Mina may have under these Terms or applicable law.

Further, in order to protect the integrity of the Site and the Services, Mina reserves the right at any time in its sole discretion to block users from certain IP addresses from accessing the Site.

4. Background Information and Screenings

4.1. Mina Reserves the Right Order and Use Background Screenings About You

By registering for and using the Site or Services as a Customer or Care Provider, you hereby acknowledge and agree that Mina has the right, but not the obligation, to use a third-party consumer reporting agency on an ongoing basis to use your personal information to run periodic background screenings on you for the purpose of protecting the safety and integrity of our Site and its users. 

You understand and agree that Mina may review the information provided by the third-party consumer reporting agency and that Mina retains the right to terminate your Mina registration based on the information it receives from these checks, even if such information was subsequently changed or corrected. You agree that Mina is under no obligation to reinstate any accounts it may have terminated even if the information that led to the termination is subsequently changed or corrected.

BY AGREEING TO THESE TERMS AND USING OUR SITE, AND, IF APPLICABLE TO YOU AS A CARE PROVIDER, YOU AGREE TO ALLOW MINA TO PERFORM THESE BACKGROUND CHECKS. IF YOU DO NOT WANT THESE INTERNAL BACKGROUND CHECKS TO BE PERFORMED, YOU SHOULD NOT USE MINA.

4.2. Mina May Verify Your Identity and the Accuracy of Your Representations and Warranties

By registering as a Care Provider, if applicable, you authorize Mina, and acknowledge that for purposes of promoting the safety and integrity of its Site and Service, Mina reserves the right, but not the obligation, to utilize third party service providers to verify on an ongoing basis that your data is accurate and that the representations and warranties in Section 2 above addressing legal matters such as complaints, arrests, sex offender status, etc. are also true (“Verification Checks”). These third parties may use data from a variety of sources, under a variety of circumstances, for these site safety purposes including, without limitation, information from national criminal databases, sex offender registries, certain media streams, terrorist watch lists, criminal and fugitive watch lists, fraud watch lists, law enforcement reports, and other data.

You agree that Mina may take such action in response to Verification Checks as it deems appropriate in its sole discretion, including without limitation suspending and/or terminating your membership, should it determine that you have violated any representation or warranty or any other provision of these Terms or are otherwise unsuitable for Mina.

You also hereby represent, understand and expressly agree that Mina does not have control over or assume any responsibility for the quality, accuracy, or reliability of the information included in a Verification Check. We do not typically communicate the results of a Verification Check to any third party, though we reserve the right to do so for law enforcement or other safety-related purposes in accordance with applicable laws.

BY AGREEING TO THESE TERMS, AND, IF APPLICABLE TO YOU AS A CARE PROVIDER, YOU AGREE TO ALLOW MINA TO PERFORM THE VERIFICATION CHECKS DESCRIBED ABOVE. IF YOU DO NOT WANT THESE VERIFICATION CHECKS TO BE PERFORMED, YOU SHOULD NOT USE MINA.

5. Termination

Mina reserves the right, in its sole discretion, to immediately terminate your access to all or part of the Mina Site and/or Services, to remove your profile and/or any content posted by or about you from the Site, and/or to terminate your account with Mina, with or without notice for any reason or no reason in its sole discretion, including without limitation if Mina should determine that you are not eligible to use the Services, have violated any terms stated herein or in any Additional Terms, are not suitable for participation as a Registered User, have mis-used or mis-appropriated Site content. Upon termination, Mina shall be under no obligation to provide you with a copy of any content posted by or about you on the Site. If we terminate your registration, we have no obligation to notify you of the reason, if any, for your termination.

Following any termination of any individual’s use of the Site or the Services, Mina reserves the right to send a notice thereof to other Registered Users with whom we believe the individual has corresponded.

6. Privacy

Mina uses the information you provide on the Site or via the Services or in accordance with our Privacy Policy. For more information, see our full Privacy Policy, the terms of which are incorporated herein.

7. Links To External Sites

Links from the Site to external sites (including external sites that are framed by Mina) or inclusion of other third-party content do not constitute an endorsement by Mina of such sites or the content, products, advertising and other materials presented on such sites or of the products and services that are the subject of such third-party content, but are for users’ reference and convenience.Users access them at their own risk.

8. Payment And Refund Policy

In order to utilize Mina Platform, Care Providers must pay a recurring subscription and marketplace fees associated with any transactions between Care Providers and Customers.Customers of Services or products must pay Care Providers through Mina’s platform with a one-time fee or multiple fees. In addition, the user is responsible for any state or local sales taxes associated with the Services or product offerings purchased.

8.1. Billing and Payment

If you sign up for a Mina paid membership subscription, you agree to pay Mina all subscription charges associated with the plan you subscribe to as described on the Site at the time you subscribe and provide your payment information. You also authorize Mina, or a third-party payment processor that works on our behalf, to charge your chosen payment method according to the terms of the plan to which you subscribe. The subscription period and the amount and frequency of the charges will vary depending on the plan you select. Mina reserves the right to correct any errors or mistakes that it makes even if it has already requested or received payment.

To the extent you elect to purchase other Services or product offerings we may offer for a fee, you authorize Mina to charge your chosen payment provider for the Services and/or products you purchase. You agree that if Mina already has your credit card on file as a result of prior purchases you have made, we may charge that credit card for the additional Services/products you purchase.

8.2. Automatic Subscription Renewal and Cancellation

MINA PAID MEMBERSHIP SUBSCRIPTIONS WILL CONTINUE INDEFINITELY UNTIL CANCELLED BY THE CARE PROVIDER. AFTER YOUR INITIAL SUBSCRIPTION COMMITMENT PERIOD, AND AGAIN AFTER ANY SUBSEQUENT SUBSCRIPTION PERIOD, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR AN ADDITIONAL EQUIVALENT PERIOD AS THE SUBSCRIPTION TERM YOU ORIGINALLY SELECTED AND AT THE SUBSCRIPTION RATE AND FREQUENCY DISCLOSED TO YOU ON THE SITE WHEN YOU ORIGINALLY SUBSCRIBED, UNLESS OTHERWISE PROVIDED AT THE TIME YOU SUBSCRIBED. IF YOU SIGN UP FOR A PAYMENT PLAN THAT ALLOWS YOU TO BE CHARGED MONTHLY OVER THE SUBSCRIPTION PERIOD AND YOU DECIDE TO CANCEL YOUR SUBSCRIPTION DURING THE SUBSCRIPTION PERIOD, YOU ACKNOWLEDGE AND AGREE THAT YOU WILL CONTINUE TO BE BILLED FOR THE SUBSCRIPTION ON A MONTHLY BASIS UNTIL ITS ORIGINALLY SCHEDULED EXPIRATION DATE.

You may cancel your paid membership subscription at any time by contacting Mina’s customer service department at support@minafamiles.com.  

8.3. Refund Policy

Except as set forth in these Terms or as described on the Site at the time you make a purchase, all payments for services/products are non-refundable and there are no refunds or credits for unused or partially used services/products or service/product cancellations.  

9. Release of Liability for Conduct and Disputes

Mina is not an employer of Care Providers. Customers may seek the services of a Care Provider through the use of the Site or Services, and Care Providers may post profiles and correspond with Customers regarding their services.

In some instances, such as through the Search feature or concierge service we may provide Customers a customized list of potential individuals, companies and/or collectives to consider based on the information the Customer provides us regarding their values, needs and preferences. However, if a Customer agrees on the provision of services from an individual, company or agency we identify, such agreement is solely between the Customer and the Care Provider; Mina is not a party to any such agreement.

Any issues concerning the conduct of a Customer or Care Provider including must be resolved directly by the Customer and the Care Provider. Mina will not be held responsible and expressly disclaims any liability whatsoever for any claims, demands or damages direct or indirect of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such issues.

By using this Site or our Services, you hereby represent, understand, and expressly agree to hold Mina harmless for any claim or controversy that may arise out of the actions of or relationship between you and any Customer, Care Provider or other user(s) of the Site. You agree to take reasonable precautions in all interactions with Customers, Care Providers or other users of the Site or the Services, particularly if you decide to meet offline. By using the Site or the Services, you agree to report any alleged improprieties of any users therein to Mina immediately by notifying Mina of the same via electronic correspondence.

10. Age Restrictions

Mina is intended for people 18 or over. Should we determine that you do not meet the age requirements for using our Site or Services, your registration will be terminated immediately.

11. Disclaimers; Limitations; Waivers; Indemnification

11.1. No Warranty

The information and materials contained on the Site, including text, graphics, information, links or other items are provided “as is,” “as available.” Further, opinions, advice, statements, offers, or other information or content made available through the Services, but not directly by Mina, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content.

MINA DOES NOT: (1) WARRANT THE ACCURACY, ADEQUACY OR COMPLETENESS OF THIS INFORMATION AND MATERIALS; (2) ADOPT, ENDORSE OR ACCEPT RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR STATEMENT MADE BY ANY PARTY OTHER THAN MINA; (3) WARRANT THAT YOUR USE OF THE SITE OR SERVICES WILL BE SECURE, FREE FROM COMPUTER VIRUSES, UNINTERRUPTED, ALWAYS AVAILABLE, ERROR-FREE OR WILL MEET YOUR REQUIREMENTS, OR THAT ANY DEFECTS IN THE SERVICES WILL BE CORRECTED; OR (4) GIVE ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, MINA EXPRESSLY EXCLUDES ALL CONDITIONS, WARRANTIES AND OTHER TERMS WHICH MIGHT OTHERWISE BE IMPLIED BY STATUTE, COMMON LAW OR THE LAW OF EQUITY AND DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THIS INFORMATION AND MATERIALS.IN ADDITION, AND WITHOUT LIMITING THE FOREGOING, MINA MAKES NO REPRESENTATION OR WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED REGARDING THE SUITABILITY OF ANY USER OF OUR SITE TO PROVIDE SERVICES AS A CARE PROVIDER OR TO EMPLOY THE SERVICES OF A CARE PROVIDER.

11.2. Assumption of Risk

You assume all risk when using the Site and the Services, including the risks associated with any online or offline interactions with users of the Site or the Services. You agree to take all necessary precautions when interacting with others.

11.3. Limitation of Liability

In no event will Mina be liable for any indirect, special, incidental, or consequential damages, losses or expenses arising out of or relating to the use or inability to use the Site or Services. UNDER NO CIRCUMSTANCES WILL MINA’S AGGREGATE LIABILITY, IN ANY FORM OF ACTION WHATSOEVER IN CONNECTION WITH THIS AGREEMENT OR THE USE OF THE SERVICES OR THE SITE, EXCEED THE PRICE PAID BY YOU FOR YOUR ACCOUNT, OR, IF YOU HAVE NOT PAID MINA FOR THE USE OF ANY SERVICES, THE AMOUNT OF $5.00.

IN NO EVENT WILL MINA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE SITE OR THE SERVICES OR ANY AGREEMENT OR RELATIONSHIP FORMED USING THE SITE OR SERVICE, INCLUDING WITHOUT LIMITATION, BODILY INJURY, EMOTIONAL DISTRESS, AND/OR ANY OTHER DAMAGES RESULTING FROM ANYONE’S RELIANCE ON INFORMATION OR OTHER CONTENT POSTED ON THE SITE, OR TRANSMITTED TO OR BY ANY USERS OR ANY OTHER INTERACTIONS WITH OTHER REGISTERED USERS OF THE SITE OR SERVICES, WHETHER ONLINE OR OFFLINE. THIS INCLUDES ANY CLAIMS, LOSSES OR DAMAGES ARISING FROM THE CONDUCT OF USERS WHO HAVE REGISTERED UNDER FALSE PRETENSES OR WHO ATTEMPT TO DEFRAUD OR HARM YOU.

In addition to the preceding paragraphs of this section and other provisions of these Terms, any advice, content, or Care Provider recommendations that may be shared (on or offline) or posted on the Site is for informational purposes only and is NOT INTENDED TO REPLACE OR SUBSTITUTE FOR ANY PROFESSIONAL, MEDICAL, LEGAL, FINANCIAL OR OTHER ADVICE. Mina makes no representations or warranties and expressly disclaims any and all liability concerning any treatment, action by, or effect on any person following the information offered or provided within or through the Site. If you have specific concerns or a situation arises in which you require professional or medical advice, you should consult with an appropriately trained and qualified specialist.

11.4. Indemnification

By agreeing to these Terms, users of the Site and Services agree to indemnify, defend and hold harmless Mina and its Affiliates from and against any and all claims, losses, expenses or demands of liability, including reasonable attorneys’ fees and costs incurred by Mina and its Affiliates in connection with any claim by a third party (including an intellectual property claim) arising out of (i) materials and content you submit, post or transmit through the Site, (ii) use of the Site or Services by you in violation of these Terms of Use or in violation of any applicable law, or (iii) any relationship or agreement formed with a Customer or Care Provider using the Site or Services.

Governing Law and Jurisdiction

These Terms, and all claims relating to or arising out of this contract, or the breach thereof, whether sounding in contract, tort, or otherwise, shall be governed by the laws of the State of Minnesota, including Minnesota’s statutes of limitations governing your claim, without giving effect to its principles of conflicts of law.

Consent to Electronic Communication

By using the Site or Services of Mina, you agree to allow Mina to communicate with you electronically, and you consent to electronic delivery of notices, documents, or etc. from Mina via the Mina Site, online messaging platform, or email. You also agree to check your Mina account, alerts, and messages, and the email account reflected on your Mina on a reasonably regular basis to stay informed of important notices and information about your account

Contact Information

If you have any questions or need further information please contact Mina at: support@minafamilies.com.

Hello, Love Mina Text Message Service

Hello, Love Mina is a subsidiary of Mina Families, Inc. and as such (unless otherwise noted)  is governed by the overarching terms and policies of Mina Families, Inc.  

Terms & Conditions

1. Terms

Please read the following TERMS AND CONDITIONS (“Agreement” or “TERMS AND CONDITIONS”) before you install the Hello, Love Mina application or use any of the products or services we (Mina Families, Inc.) provide through our application, software or website. Hello, Love Mina is owned, licensed and operated by Mina Families, Inc. (referred to herein as “we,” “us,” “our,” “Mina Families, Inc.” or “Mina”), which has developed applications and services for use in connection with a variety of devices and platforms, including without limitation, Windows, Mac, iPhone, iPad, Kindle Fire, Android, BlackBerry, Windows phone, Chrome, Safari, Firefox and other mobile devices and computers.

If you do not agree with any of these terms, you are prohibited from using or accessing the Service. The materials contained in this Service are protected by applicable copyright and trademark law.

2.  Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Hello, Love Mina’s Service for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: (1) modify, translate, reverse engineer, decompile, disassemble, or create any derivative works based on Hello, Love Mina, including any of its files, tables or documentation, or any portion thereof, or determine or attempt to determine any source code, algorithms, methods or techniques embodied in the Mina application or any portion thereof; (2) distribute, license, transfer, or sell, in whole or in part, any of the Hello, Love Mina brand or any derivative works thereof; (3) market, rent or lease the Hello, Love Mina for a fee or charge, or use the Hello, Love Mina to advertise or perform any commercial solicitation; (4) use the Hello, Love Mina to upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; (5) interfere with or attempt to interfere with the proper working of the Hello, Love Mina, any transactions being offered in connection with Hello, Love Mina or any other activities conducted by us, disrupt our website or any networks connected to the Mina, or bypass any measures we may use to prevent or restrict access to Hello, Love Mina; (6) exploit Hello, Love Mina in any unauthorized way whatsoever, including, but not limited to, by trespass or burdening network capacity; (7) use any robot, spider, scraper, or other automated means to access our website or proprietary work for any purpose without our prior written permission; (8) use the Hello, Love Mina to collect or harvest personal information about other users of Hello, Love Mina; (9) take any action that imposes or may impose an unreasonable or disproportionately large load on our infrastructure; (10) share any articles or other content with any unreasonably large number of persons, including without limitation sending blast communications to a large number of recipients or sharing content with persons you do not know or who do not know you; (11) impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; (12) use the Hello, Love Mina, or any other services, products, or downloads available in connection with Hello, Love Mina for illegal purposes; (13) represent that you are the owner of any of Hello, Love Mina, including any of its individual files, drawings or documentation; (14) remove or alter any proprietary notices, labels, marks or identifying information of any kind on Hello, Love Mina; (15) incorporate Hello, Love Mina or any portion thereof into any other program or product; (16) use Hello, Love Mina for any purpose other than in accordance with the Terms and Conditions of this Agreement; or (17) copy or reproduce, in any form or by any means, any part of Hello, Love Mina (except that you may make one copy of the Hello, Love Mina application for archival or backup purposes only, provided that any such copy contains the copyright and proprietary notices in unaltered form).
Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise, any license or other grant of right to use any patent, copyright, trademark, service mark, trade secret or other intellectual property right (“all of which are referred to collectively herein as the “Mina Intellectual Property”), except as expressly provided herein. If you want to make commercial use of any of the Mina Intellectual Property, you must enter into a separate written agreement with us in advance.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Mina Families, Inc. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


3. Delivery of Notification

You may receive email notifications from Mina Families, Inc. at the email address provided in your registration. Your acceptance of these Terms and Conditions constitutes the acceptance of web delivery of all info in lieu of any other submission from Mina Families, Inc.

4. Information You Provide

You agree to read our Privacy Policy (below), which explains what type of information we collect and what might happen to that information, including, without limitation, how such information is shared and used. Although our Privacy Policy is not a legal agreement, and creates no contractual obligations, it contains information that you should review prior to using Hello, Love Mina. Our Privacy Policy will apply to the information we collect, whether or not you choose to read it. You are not required to create a user account or provide any personal information in order to visit our website. You are required to create a user account, however, to use our application or some of our services.

If you choose to create a user account, you must provide certain current, complete, and accurate information about you, as requested during the registration process (“Registration Data”), and you must maintain and update such Registration Data to keep such information current, complete and accurate. You warrant that your Registration Data and all of the other information that you provide to us will be truthful, accurate, and complete, and that you are authorized to provide such information. You authorize us to verify your Registration Data at any time. If any Registration Data that you provide is untrue, inaccurate, not current or incomplete, we retain the right, in our sole discretion, to suspend or terminate your user account and your access to Hello, Love Mina as well as any additional Mina Families, Inc. technologies.

If you choose to send us any message, feedback or data, including, but not limited to, any ideas, comments, suggestions or questions regarding any product or service, such information shall be deemed to be non-confidential. We shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation. Further, we shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products and services incorporating such ideas, concepts, know-how or techniques.

5. Possible Cell Carrier Fees

Hello, Love Mina is a free service, but standard messaging and data rates may apply through your carrier. Text DELETE to (612) 261-0113 to stop all messages. Text HELP to (612) 261-0113 for help.

6. Disclaimer

The materials on Hello, Love Mina’s Service are provided “as is”. Mina makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Mina does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.

7. Limitations

In no event shall Mina or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Hello, Love Mina’s Service, even if Mina or a Mina authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. Mina Families, Inc. nor and Hello, Love Mina do not practice medicine and are not to be held liable for any malpractice claims based upon healthcare or counseling services.

8. Revisions and Errata

The materials appearing on Hello, Love Mina’s Service could include technical, typographical, or photographic errors. Mina does not warrant that any of the materials on Hello, Love Mina’s Service are accurate, complete, or current. Mina may make changes to the materials contained on the Hello, Love Mina Service at any time without notice. Mina does not, however, make any commitment to update the materials.

9. Links

Mina has not reviewed all of the sites linked to Hello, Love Mina’s Service and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Mina of the site. Use of any such linked website is at the user’s own risk.

10. Site Terms of Use Modifications

Mina may revise these terms of use for its web site at any time without notice. By using this Service you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

11. Governing Law

Any claim relating to Hello, Love Mina’s Service shall be governed by the laws of the State of Minnesota without regard to its conflict of law provisions.

Hello, Love Mina Privacy Policy

What information do we collect?

We collect information from you when you use our Service.Personal InformationWhen using our website or SMS service, as appropriate, you may be asked to enter your: name, contact information, location, and relevant details about your parenthood experience.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:To improve our service – (we continually strive to improve our service offerings based on the information and feedback we receive from you)
To improve customer service – (your information helps us to more effectively respond to your customer service requests and support needs)
To send periodic emails – The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database.

Who has access to my messages?

The information that is transmitted through or stored on Hello, Love Mina is only available to those with whom you choose to share such information.

Note that any messages transmitted via Hello, Love Mina may be accessible by certain third-party organizations, such as cellular networks and SMS gateway services, that may be used to transmit the messages. These organizations may have their own rules, policies, and security measures controlling who has access to messages transmitted through their services.

The employees and contractors of Mina Families, Inc. may in certain circumstances access the information on your account if required for customer support or legal purposes.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our Service, conducting our business, or servicing you, so long as those parties agree under contract to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our Service. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our Service and not to information collected offline.

Your Consent

By using Hello, Love Mina, you consent to our online privacy policy.

Changes to our Privacy Policy

As we update our privacy policy, we will post those changes on this page.
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